Depending on your situation, you can get a reply with further instructions on how you can fix the problem or you may need to provide more details that will help them further investigate the situation for you.Īs you’re waiting for servers to get back up or your connection to become stable again, you can spend the downtime studying NBA 2K on YouTube or through written guides, so once you’re back online, you can try new tricks to outmaneuver your opponents. More details will help the support team pinpoint the issue faster, reducing the overall wait time you’d need to endure to get a reply back. Explain all the troubleshooting methods and include screenshots and even a video if possible. In cases where your ISP confirms there isn’t anything wrong on their hand and you know the servers are running fine, you should submit a support ticket to NBA 2K. Though these are basic troubleshooting methods, it’s hard to pinpoint what may be going wrong with your home connection, so covering all bases can increase your chances of getting back to NBA 2K. If you can connect to the game with your mobile data, but can’t do so with your home network, you should call your ISP to see if there are any problems on their end.Īlternatively, you can also try out changing your DNS and switching to a cabled connection if you’re on Wi-Fi. This’ll allow you to share the mobile data plan on your phone, which will be more than enough to if it allows you to log into the game. Doing so will allow you to reestablish the line between you and an internet service provider (ISP), which will do the same to your connection to 2K’s servers.Īn easy way to quickly troubleshoot your home network will also be through trying to connect to NBA 2K with a mobile hotspot connection. Resetting your router will be a great first step. When the servers are up and you still can’t access the game, you may need to perform some troubleshooting methods for your home network.
What if the servers are up, but you still can’t get into NBA 2K? If there’s an issue players can fix themselves, you can stumble upon these solutions as you’re browsing through threads.
Similar to Downdetector, most players players will also flood into community hubs if they‘re unable to log into NBA 2K.Ĭommunity hubs like Reddit can be perfect to check in with the community since many players will create threads or reply under existing ones when there’s something wrong with the servers.
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